Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • You can find nearly all the answers to your questions in the intuitive Help Center integrated into Shadow Engine’s Web Site Control Panel. It offers a rich database with regularly asked questions and comprehensive instructional articles compiled by our proficient technical support team.

  • Top quality support service
  • Instructional Video Clips

  • For all of you who would like to discover how to solve a commonly experienced problem by watching a video tutorial, we’ve added a compilation of video tutorials to our Web Site Control Panel. All the videos are very short and easy to grasp. They offer you visual demonstrations of various website administration actions.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24x7x365 help desk service and a 1–hour response time guarantee. Our professional technicians will be at your disposal day and night to answer your enquiries and to deal with any issue that you could possibly stumble upon. Just open a client support ticket from the Help Center section and we’ll respond back to you immediately.