Technical Support Channels
A One–Hour Response Time Guarantee
Every single help request you send to us will be replied to within maximum 1 hour. If for any reason whatsoever your support ticket or email requires additional assistance from a sysadmin, we’ll without delay forward it and leave a note to inform you that your matter is being worked on. If you take advantage of the Admin Services package, all of the tasks included there will be carried out at a time that is suitable for you.
A First–Class Client Care Service
Should you require help while working with our Web Site Control Panel or with any of the apps that we’ve installed on the server for you, do not hesitate to touch base with the customer support staff at any time via the ticketing system. What’s more, if you need help administering your dedicated hosting server, you can order our Admin Services package, which includes weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup storage space, etc.
An Easy–to–Navigate Help Section
We have equipped the Web Site Control Panel with a comprehensive knowledgebase, which includes elaborate explanations of all its features and functions. Also, we have created exhaustive video tutorials that will further demonstrate to you how to carry out a particular task or troubleshoot a common issue. All the help articles and the tutorial video clips are easily reachable from each section of the Web Site Control Panel through the Videos and Help buttons situated in the upper right corner.