Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Offering high–quality support in time is our high priority, so that we backup each Linux cloud web hosting packages plan with a 1–hour ticket response guarantee. The moment you fill in a ticket or send us an email, our client support staff will try their best to provide the most appropriate answer to your issue and to offer you help and advice quickly.

  • Top quality support service
  • A Top–quality Support Service

  • You can easily contact us 24x7x365 with any query you possibly have relevant to Shadow Engine’s services. Now we have technicians present constantly to offer you support anytime necessary. You could use the ticketing system or drop a message at any time, or grab the phone or use the live chat within working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • Should you require guidance while working on your sites within the Control Panel, you could always simply click the Help key and locate your problem in the selection of content articles that will appear. We have also turned the majority of the content articles into videos. The collection of educational videos will show up if you pick the Videos option present in the top right angle.