A 99.9% Server Uptime
We have set up our cloud web hosting platform using reliable hardware and strongly customized software. Our sysadmins have installed a modified version of SELinux on all our web hosting servers in order to ensure utmost protection and stability. We have added several distributed denial–of–service prevention appliances in addition to powerful firewall software to make sure our internal network is unassailable and safe.
Our Linux cloud web hosting packages plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
In order to provide a high–end hosting service, you can hardly rely on the default network configuration in a datacenter. We’ve set up our very own custom internal network in an effort to ensure the best possible connection speed with the rest of the world.
And thanks to this, irrespective of which data centers you choose: our USA located data center, our United Kingdom located data center, in our Finland located data center, in our East Europe located data center or our Australia located data center, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done just about everything to minimize all possible risks with our cloud hosting packages and while our company provides first–class tech support, there are situations when the client is simply not pleased with what we offer. Or he has to migrate to a more powerful web hosting service, such as a virtual private server or a dedicated hosting server.
This is exactly why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not fully happy, we will give you a reimbursement.
24/7 Technical Support
We have meticulously selected each member of our 24x7 support department so that we can offer the best possible customer care service you can get. Each of our techs has many years of experience working with hosting accounts behind his back, hence they know very well what they are doing. And they’re at your disposal 24–7 – you’ll be able to call them whenever you want and they will reply as fast as possible.
Their average support ticket response time is less than twenty minutes, whilst with other hosting companies you need to wait for days. And we also offer a 1–hour response time guarantee. No matter what happens, your queries will be responded to in under sixty minutes.