If you have ever had a cloud web hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your own experience that for a lot of things it is better to speak with a live person on the telephone than to exchange support tickets or email messages. If you'd like to find out more about a specific service before you order it or in case something small-scale has to be made, for instance, it is really easier and a lot faster to do it in real time. If you're able to talk with representatives over the phone, it's also very likely that you are using the services of a real hosting supplier, not a reseller. The type of support that you can get by phone may differ between different suppliers - from common matters to experienced tech support. Typically most of the suppliers supply pre-sales assistance and 1st level telephone support, while more complicated technical matters are managed via e-mail or tickets.

Phone Support in Cloud Web Hosting

As we have live phone support 14 hours daily, you'll be able to call us and talk with our customer support agents to get more info about all Linux cloud web hosting packages that we offer and make sure that our servers match the system requirements for your web sites prior to purchasing anything. For your convenience, we now have phone numbers on as many as 3 different continents and you'll be able to call the one closer to you - in the United States of America, the UK or Australia. If you are already an existing customer, you will be able to call us about general and billing matters, and about some technical matters. In case the issue is strictly technical or it requires more time to handle, you should employ our ticketing system, which will allow both you and our tech support team to monitor the details supplied by each side.

Phone Support in Semi-dedicated Hosting

Any time you want more details about the Linux semi-dedicated packages that we supply, you have the option to call any of the three support phone lines that we have across the globe - in the United States of America, Great Britain and Australia. By doing this, you have the option to check ahead of time whether our solutions will be suitable for your websites. If you're already our client and you've got a semi-dedicated account, you're able to reach us on the phone for fourteen hours every day about any billing or basic issues. For strictly tech matters you can employ our ticketing system in order to communicate with our tech support as sometroubles just need more time to be resolved, but we can assist you on the phone with a lot of minor technical issues as well, saving you time and efforts.