If you ever have any questions with regard to the web hosting service or if you experience a problem with your websites, you will have to get in touch with the respective hosting provider’s tech support team. It may not matter how soon they will answer when you've got an enquiry of a generic nature, but an issue like a bungled software application update, for example, may result in your site becoming broken or unavailable on the web. And the longer you wait for the support team to help you, the longer the site will be inoperative. In case you offer goods or services online, any outage will influence your website undesirably and you can lose current or potential clients. Many hosting providers, especially resellers, answer emails and tickets within twenty four hours, but in the online epoch that’s way too long, as clients will hardly ever go back to a website that is not working properly for an extended stretch of time.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting packages come bundled with a one-hour response time guarantee, which implies that irrespective of what inquiry or problem you may have, we will always be there to lend you a helping hand. As a matter of fact, it rarely takes more than half an hour to get an issue solved or a query answered, and this is valid for both pre-sales and technical matters. Our help desk team reps will be at your service 24/7, even on official holidays and weekends, which implies that you’ll receive timely help at any time. We understand just how invaluable time can be, so by the time we answer your support ticket or e-mail, we’ll have enquired into the matter and, in case we haven’t found a solution, we’ll supply you with more information about what you need to do on your end – if the situation demands it. With our support services, you can be certain that there will be somebody to help you momentarily, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we realize how vital it is to obtain swift support, we guarantee that you will never have to wait around for more than 1 hour to receive an answer to any support ticket that you send through your semi-dedicated server Control Panel. As it is, you will rarely need to wait for more than twenty to thirty minutes and this is valid for any issue no matter what its nature is – general, billing or technical. On top of that, our customer and tech support staff is available to you around the clock, which means that even in case you open a ticket during national holidays, you’ll invariably obtain a blazing-fast reply, which will contain the answer to an enquiry, the solution to an obstacle or the info necessary to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never need to spend a whole day waiting around for an answer like you would with many other hosting companies.