A live chat is among the many ways of communication provided by some hosting companies as part of their support services. Depending on the provider, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is faster as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand something in comparison to a call with an agent. In addition, if the issue that you have needs some time to be investigated and dealt with, you're able to do something else meanwhile instead of just waiting, as you'd have to do when you call. Also, you can use a live chat assistance service free of cost provided that you have web access even when your website hosting provider is located in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Web Hosting

As we consider the fact that many troubles can be resolved if you speak with a live person, we provide a live chat service for all our prospective and active clients. Our chat is accessible every single day and our support representatives will assist you with a number of questions and issues. In case you aren't our client yet, you are able to find out more about our cloud web hosting packages and the website hosting platform in general to make sure that your websites will work efficiently on our servers. In case you already have an account and you have some questions or you experience any kind of problems with any of our services, you'll be able to get in touch with us through our live chat and we can supply you with the necessary details or help you troubleshoot the issue. You will have to open a support ticket for some troubles that need longer time or the assistance of a system administrator, but for the majority of basic problems you will get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as a part of our services, so that if you have any kind of questions concerning our Linux semi-dedicated packages, you're able to talk with our customer support team at any time regardless of whether you've already acquired your account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and problems, still we will help you with various technical questions as well. We can help you select the ideal plan for your web sites in case you do not have an account yet, we can reply all of the billing questions or concerns you could have or we can assist you with setting up your new email address on your computer or smart phone - all of this will be done timely as our live chat service is online all day, every single day. Every time you require assistance, you can talk with an agent and save a long time.