Integrated Ticketing System in Cloud Web Hosting
In contrast with what you may find with a lot of other web hosting providers, the ticketing system that we use with our Linux cloud web hosting packages is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t have to remember several sign-on credentials, since you will be able to manage your tickets and the hosting account itself in one single location. So, in case you have an inquiry or encounter a difficulty, you can contact our tech support team instantly. Our system offers a smart search mechanism. This implies that even in case you’ve sent a ton of tickets over the years, you’ll be able to find the one that you need with ease. You can also see knowledge base guides to dealing with commonly experienced issues.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated packages, which implies that you won’t require a separate platform to contact our tech support team – you can do that on the spot in case you experience a problem. Submitting a new ticket takes a couple of clicks and tracking down an older one is equally easy. Using our smart search filter, you can quickly find any ticket that you’ve already submitted. You can post a ticket at any particular time as our customer support engineers are at your service 24 hours a day, 7 days a week, 365 days a year and reply in no more than an hour, even though it seldom takes this much to get assistance. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to log in and out of 2 or more platforms to solve a simple issue.