In case you’ve bought a web hosting plan and you have some queries relating to a concrete feature/function, or if you have run into a certain difficulty and you need help, you should be able to get in touch with the respective client service staff. All hosting providers use a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, since the best way to solve an issue most often is to use a ticket. This kind of correspondence renders the replies exchanged by both parties easy to track and enables the customer service technicians to escalate the case in the event that, for example, an administrator should get involved. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you will have to use at least two separate accounts to get in touch with the client care team and to actually manage the hosting space. Non-stop switching between different accounts could be a drag, not to mention the fact that it requires lots of time for the majority of web hosting providers to reply to ticket requests.

Integrated Ticketing System in Cloud Web Hosting

In contrast with what you may find with a lot of other web hosting providers, the ticketing system that we use with our Linux cloud web hosting packages is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t have to remember several sign-on credentials, since you will be able to manage your tickets and the hosting account itself in one single location. So, in case you have an inquiry or encounter a difficulty, you can contact our tech support team instantly. Our system offers a smart search mechanism. This implies that even in case you’ve sent a ton of tickets over the years, you’ll be able to find the one that you need with ease. You can also see knowledge base guides to dealing with commonly experienced issues.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated packages, which implies that you won’t require a separate platform to contact our tech support team – you can do that on the spot in case you experience a problem. Submitting a new ticket takes a couple of clicks and tracking down an older one is equally easy. Using our smart search filter, you can quickly find any ticket that you’ve already submitted. You can post a ticket at any particular time as our customer support engineers are at your service 24 hours a day, 7 days a week, 365 days a year and reply in no more than an hour, even though it seldom takes this much to get assistance. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to log in and out of 2 or more platforms to solve a simple issue.