The client support that you will get from your cloud web hosting supplier is really important, regardless if you have pre-sales questions and you aren't a client yet, or you have some technical problem with an existing account. Timely and accurate information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is usually an indicator that you're ordering from a real website hosting supplier and not from a reseller. If you obtain a hosting account through a company that doesn't own its servers and it can't access them immediately, it's very likely that you will wait for a day or two to get an answer to any kind of question, so your web sites may stay offline for ages. In comparison, a provider that provides numerous means of communication and has a technical support staff that is available at any time can assist you right away and help you limit or completely avoid any downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

Our Linux cloud web hosting packages feature 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our web hosting solutions well before you make a purchase or you're an existing customer and you have any kind of question or a difficulty, you'll be able to contact us at any time, which includes holidays and weekends. We have many channels to contact us - several telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; email messages and support tickets for more technical matters or any issues that need additional time to investigate and fix. Unlike many other web hosting providers, our trouble tickets come with a guaranteed maximum response time of only one hour, thus no matter what the trouble is, it will be resolved in a timely manner and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated packages that we provide include 24/7 customer and technical support, which means that regardless of what problem you experience, you can contact us and we will help you at once. The guaranteed reply time for each e-mail message or trouble ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; the actual reply time rarely exceeds 20 minutes. We also provide telephone support with several local numbers worldwide as well as a live chat, which means that you will be able to contact us and get more details about our services even if you don't have an account yet. We are able to assist you with any kind of question or an issue you have - payment methods, plan specifications, email configuration, web hosting account settings, and so on. If you employ our services, you will not ever encounter an issue where you need to wait for a day or two to get an issue resolved like you may need to do with numerous other companies.

24/7 Customer Support in VPS Hosting

With our VPS hosting, you will not have to wait for more than 1 hour to get assistance for any kind of situation that you may experience with the server or the software which comes pre-installed with it. We warrant this short answer time for all the support tickets which you open through your billing Control Panel or email messages which you send to our technical support crew. We also have local telephone numbers in a couple of countries worldwide and a live chat service where we are able to help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the various means of communication, so whatever your question or problem is, there is always somebody to help you out right away. In case you need help with third-party software, which you cannot install or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we provide for all of our VPS plans.

24/7 Customer Support in Dedicated Web Hosting

When you get a dedicated server from us, you'll be able to get in touch with us anytime using different channels and the max time that you will need to wait for a reply is up to one hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech matter, you'll be able to open a support ticket through the Help section of your billing Control Panel or you could send us an e-mail message. If you have any general questions or you'd like to learn more about our solutions before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in different countries around the world. When you're looking for help with third-party software that you are unable to install or run effectively, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.